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Payment terms and conditions

Shipping and delivery

Policies

Lead times for under 10,000 qty - counted from the next business day: • Mouse pads, counter mats, coasters, lens cloths, koozies, luggage tags, coasters, wrist rests: 2 - 2 1/2 weeks • All cup items: 6-7 business days. • Note that the above are estimates, and that if you have a specific deadline you must have the order by, you must let us know the deadline when you place the order. We can often speed up the lead timeat no extra charge. Just let us know your needs. The cup items have additional charges for rushes.

Art Preparation, tolerances, and proofing • Any professional format is usually fine. It is generally acceptable to submit .tif or .jpg files at 300dpi, cmyk at the best possible quality level for .jpgs using Photoshop • Bleed: 1/8” on all four sides for ‘hard top’ items, 1/4” for sublimation printed ‘soft top’ items • “Margins from edge for parallel lines or text along a side: 1/8” for hard tops & 3/16” for soft top items • Sublimation dye printing is used for printing the fabric items. It is not a medium that reproduces as accurately as offset paper printing. We provide a .pdf or .jpg proof file for checking the art layout, but if you require a high level of color accuracy for a corporate logo color, or anything else, a full production proof is required. They are expensive for sublimation printed items, and offset press produced hard top items. $225 plus shipping. That is our actual cost and is not marked up at all. Our digitally printed hard top items, usually under 4,000 qty, cost only $15 for a production proof. • Reversed text and graphic lines: on fabric printing, you must allow for the ‘dot gain’. The dye spreads out in the fabric and if the text or lines are too thin, they will be difficult to read, or take on a tint of the surrounding color. Usually a 14pt. bold text will hold up well to those issues. And 16-18pt non-bold text will perform alright when reversed as white print in a solid color background. • Cup items all have design templates to follow

• Credit cards accepted: Visa, MasterCard, American Express) Also accepted: check, bank wire. Prepayment required unless other arrangements are agreed upon in writing. • International orders require payment by bank wire unless other arrangements are made in writing. • In the event of non-payment, Customer agrees to pay costs of collection of not less than 25% of Customer's account balance or a reasonable attorney's fee, if greater, if Customer's account is placed for collection with an outside collection firm or attorney, whether suit be brought or not. Customer agrees to pay Seller interest, including post judgment interest, at the highest rate allowable by law on all sums not timely paid and hereby submits to the jurisdiction of the courts of the State of Tennessee, whose laws govern this Agreement. • Canceled Orders: Seller reserves the right to allow or not allow cancellation of the order. Additionally, to cancel any order, customer must reimburse all order related costs to date.

• You can ship prepaid through us, or use your own shipping account number. We ship through UPS, and for larger orders we have several freight companies we partner with to get you the best rate to your area. • Our liability for the product condition ends once in the possession of the shipper. Upon receipt, please inspect the goods with driver present. Make any claims for damage at that time, to ensure you will receive credit. It is always best to have the note about damage signed by the driver. We will supply you and the freight company with anything we can to help complete a claim process. Images Now accepts no responsibility or liability for carrier caused damage or delays or any other carrier related problems.